Customer care
Returns without the guesswork.
The return conditions, costs and refund timing belong here, where you can read them before ordering.
Policy draft · commercial terms still need client confirmation. Orders are not open.
Requesting a return.
Use the published customer-support channel to request instructions before sending a bike anywhere. The return destination may differ from the registered business address.
- Returns contact
- [Customer support email]
- Return window
- [Confirmed return window]
- Return destination
- [Confirmed return address and authorisation process]
Condition and return costs.
Do not assume that a supplier warranty or payment-provider dispute process is the shop’s returns policy. The actual terms must be stated here.
- Change-of-mind conditions
- [Condition, use, packaging and exclusions]
- Return transport costs
- [Who pays and how much]
- Damaged or incorrect goods
- [Reporting and resolution process]
How refunds are handled.
- Inspection and decision timing
- [Confirmed inspection process]
- Refund processing time
- [Confirmed refund timetable]
- Refund method
- [Confirmed payment method / exceptions]